At Mirra, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.
1. Information We Collect
We may collect the following information:
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Full name
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Email address
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Telephone number
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Billing address
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Delivery address
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Order information
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Payment and transaction information
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Customer service communications
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IP address
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Browser and device information
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Website usage information
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Information collected through cookies and similar technologies
2. How We Use Your Information
We may use your information to:
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process and fulfil orders;
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arrange deliveries;
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process payments;
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provide customer support;
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communicate with you about your order;
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process returns and refunds;
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prevent fraud;
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improve our website and services;
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analyse website and advertising performance;
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send marketing communications where permitted; and
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comply with applicable legal requirements.
3. Payment Information
Payments are processed through third-party payment providers.
Mirra does not intentionally store your complete credit or debit card number on its own systems.
Payment providers may process payment information according to their own privacy policies and applicable laws.
4. Shopify
Our online store is hosted and operated using Shopify.
Shopify may process personal information as necessary to provide its services, operate our website and facilitate transactions.
5. Third-Party Service Providers
We may share necessary information with trusted service providers that assist us with:
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payment processing;
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delivery and courier services;
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website technology;
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customer support;
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email communications;
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fraud prevention;
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analytics; and
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marketing.
Only information reasonably required to provide the relevant service will be shared.
6. Marketing
Where permitted and where you have provided the necessary consent, we may use your contact information to send promotional messages, product updates and special offers.
You may unsubscribe from marketing communications at any time.
7. Cookies
Our website may use cookies and similar technologies to:
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operate essential website functions;
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remember preferences;
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understand website usage;
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improve website performance;
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measure advertising performance; and
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support relevant marketing.
You can manage cookies through your browser settings.
8. Protection of Personal Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no online system can be guaranteed to be completely secure.
9. Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, resolve disputes, maintain business records and comply with applicable legal obligations.
10. Your Rights
Subject to applicable law, you may have the right to:
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request access to personal information we hold about you;
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request correction of inaccurate information;
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request deletion where legally applicable;
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object to certain processing;
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withdraw consent where applicable; and
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submit a privacy-related complaint.
To exercise these rights, contact us at supportmirra@gmail.com.
11. Third-Party Websites
Our website may contain links to third-party websites.
Mirra is not responsible for the privacy practices, content or security of third-party websites.
12. Policy Updates
We may update this Privacy Policy from time to time.
Any updated version will be published on our website with a revised date.
13. Contact Us
For privacy questions or requests, please contact:
Email: supportmirra@gmail.com