At Mirra, we want our customers to feel confident when shopping with us.
1. 30-Day Home Trial
Where advertised, eligible Mirra products come with a 30-day home trial.
The trial begins on the date your order is delivered.
If you decide that the product is not suitable for you, please contact us within 30 days of delivery to request a return.
2. How to Request a Return
To request a return, contact:
Please include:
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Full name
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Order number
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Date of purchase
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Reason for the return
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Photographs or additional information where reasonably required
Our customer service team will provide the return instructions.
Please do not send an item back before contacting us.
3. Product Condition
Where applicable, products should be returned with the original accessories, packaging and components supplied with the order.
Products must not have been intentionally damaged, altered or misused.
Nothing in this policy limits consumer rights provided by applicable South African law.
4. Damaged or Defective Products
If your order arrives damaged, defective or materially different from what you ordered, contact us as soon as reasonably possible.
We may request photographs or other information to assess the issue.
Where a product is confirmed to be defective or otherwise covered by applicable consumer law, we will provide an appropriate remedy in accordance with the law.
5. Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will generally be processed to the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
6. Return Shipping
For voluntary returns under the 30-day home trial, the customer may be responsible for the reasonable cost of returning the product unless otherwise agreed.
Where a product is defective, damaged on arrival or incorrectly supplied, Mirra will provide the appropriate return arrangement in accordance with applicable law.
7. Exchanges
Where appropriate, Mirra may offer an exchange instead of a refund.
Please contact us before sending an item back.
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at:
If your order has not yet been dispatched, we will make reasonable efforts to cancel it.
If the order has already been dispatched, the applicable return process may apply.
Nothing in this section limits cancellation rights provided by South African law.
9. Consumer Rights
Nothing in this policy is intended to exclude or limit rights provided to consumers under applicable South African legislation.
10. Contact
For all refund and return enquiries:
Email: supportmirra@gmail.com