Mirra delivers products to customers throughout South Africa.
1. Delivery Area
We currently offer delivery within South Africa.
2. Delivery Costs
Free standard delivery within South Africa is offered on qualifying orders as advertised on our website.
If a delivery charge applies, the applicable amount will be displayed during checkout before payment is completed.
3. Processing Time
Orders are processed during normal business days.
Orders placed on weekends or public holidays may be processed on the following business day.
4. Estimated Delivery Time
Delivery times are estimates and may vary depending on the delivery address, courier network and other circumstances.
Any estimated delivery timeframe displayed on our website or during checkout will apply to the relevant order.
5. Order Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Customers can use the tracking information to monitor their delivery.
6. Incorrect Address
Customers are responsible for providing accurate delivery information during checkout.
If an order is returned because an incorrect or incomplete address was provided, additional delivery costs may apply before the order can be resent.
7. Courier Delays
Mirra works with third-party courier providers.
Delivery may occasionally be delayed because of:
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severe weather;
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public holidays;
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courier disruptions;
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incorrect delivery information;
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remote-area delivery requirements;
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strikes or industrial action;
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unforeseen operational issues; or
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other circumstances outside our reasonable control.
We will make reasonable efforts to assist customers when delivery issues occur.
8. Missing or Damaged Orders
If your parcel arrives damaged or does not arrive within a reasonable period after dispatch, please contact:
Please provide your order number and any relevant information so that we can investigate the matter with the courier.
9. Contact Us
For all shipping and delivery enquiries:
Email: supportmirra@gmail.com