Welcome to Mirra. These Terms & Conditions govern your use of our website and any purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions.
1. About Mirra
Mirra is an online store serving customers in South Africa.
For any questions or concerns, please contact us at supportmirra@gmail.com.
2. Products
We make reasonable efforts to ensure that product descriptions, images, specifications and information displayed on our website are accurate.
Product colours, packaging and appearance may vary slightly from images shown on the website.
Products should always be used according to the instructions and safety information provided with the product.
Our products are not intended to replace professional medical advice, diagnosis or treatment.
If you have questions about whether a product is suitable for your individual circumstances, we recommend consulting an appropriately qualified healthcare professional.
3. Orders
When you place an order through our website, you agree to purchase the products selected during checkout.
After placing an order, you will receive an order confirmation using the contact details provided at checkout.
Orders are subject to successful payment verification and product availability.
Mirra reserves the right to cancel an order where:
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payment cannot be verified;
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the product is unavailable;
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an obvious pricing or product description error has occurred;
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fraudulent or unauthorised activity is suspected; or
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circumstances outside our reasonable control prevent fulfilment.
If an order is cancelled after payment has been received, the applicable amount will be refunded.
4. Pricing
All prices displayed on our website are in South African Rand (ZAR).
Prices may change from time to time. Changes in price will not affect orders that have already been successfully accepted and paid for, except in the case of an obvious pricing error.
Any applicable delivery charges will be displayed during checkout.
5. Payment
Payments are processed through secure third-party payment providers available at checkout.
Mirra does not intentionally store your complete credit or debit card details on its own systems.
Orders will only be processed once payment has been successfully authorised.
6. Delivery
Mirra currently delivers within South Africa.
Please refer to our Shipping & Delivery Policy for information regarding processing times, estimated delivery times and delivery charges.
Delivery timeframes are estimates and may be affected by courier delays, public holidays, weather, incorrect delivery information or other circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery information.
7. Returns and Refunds
Returns and refunds are handled according to our Refund & Return Policy.
Nothing in these Terms & Conditions removes or limits any consumer rights provided by applicable South African law.
8. 30-Day Home Trial
Where a product is advertised as including a 30-day home trial, the trial period begins on the date the product is delivered.
Customers wishing to return the product under the trial must contact Mirra within 30 days of delivery.
Returns must follow the requirements set out in our Refund & Return Policy.
9. Product Safety
Customers are responsible for reading and following all instructions and safety information provided with a product.
Products should not be used in a manner inconsistent with their instructions.
Where appropriate, customers should consult a qualified healthcare professional before using rehabilitation-related products.
10. Website Use
You agree not to:
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use our website for unlawful purposes;
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attempt to gain unauthorised access to our systems;
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interfere with the security or operation of our website;
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place fraudulent orders;
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use another person's information without authorisation; or
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copy or misuse website content without permission.
11. Intellectual Property
All content on the Mirra website, including logos, graphics, photographs, text, product descriptions and other materials, is owned by or licensed to Mirra unless otherwise stated.
Unauthorised copying, reproduction, distribution or commercial use is prohibited.
12. Third-Party Services
Our website may use third-party services including Shopify, payment processors, courier companies, analytics providers and marketing platforms.
These third parties may process information in accordance with their own terms and privacy policies.
13. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend the website for maintenance, security, updates or circumstances outside our reasonable control.
14. Liability
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.
To the extent permitted by law, Mirra will not be responsible for losses caused by circumstances outside our reasonable control.
15. Consumer Rights
Nothing in these Terms & Conditions is intended to remove or limit consumer rights provided under applicable South African legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
16. Changes
Mirra may update these Terms & Conditions from time to time.
The latest version will be published on our website.
17. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
18. Contact Us
If you have any questions, complaints or concerns regarding these Terms & Conditions, please contact:
Email: supportmirra@gmail.com